Have you ever walked into a business and there was something about the office that you just loved? That does not just happen by itself. It takes teamwork and talent to put together a well-run office.
While working in groups and individually students will get hands-on experience of some of the effort it takes to put together a good office and keep it running smoothly. If they feel they could use a little help with your organizational skills this is the course for them!
Today, businesses are looking for people with leadership skills and people with a positive attitude. It is important to a business owner how well their clients are being taken care of and how professional the people are that they have hired. With practice in this quick paced week students will understand and value the work that it takes to achieve good customer service. Customer service is something that students must work hard at to get just right. They will learn tips and tricks on how to achieve a high standard of Customer Service. This includes office rules and regulations, policies and procedures as well as proper telephone etiquette.
Computers and office equipment are becoming more and more complicated these days. They will learn how to operate different types of office equipment, and begin to touch on the world of computers. A good business needs their people to know how to use their computers and equipment.
This week is all about coming together as a team to accomplish tasks in an office setting.
Students will learn about meetings, equipment, systems, customer service, travel arrangements, office setup, filing systems and more.
HOW STUDENTS BENEFIT Students will: Develop and implement plans for change in an office environment
Clearly define and prioritize tasks at hand
Be able to identify equipment and it’s uses
Organize and adapt themselves to the ever-changing world of business
Demonstrate good time management and excellent customer service
Set-up and maintain filing and mailing system
Appreciate the hard work and dedication that it takes to maintain and run a professional office
SCHEDULE FORMAT Office Procedures MADE EASY is a 20-hour course delivered over 4 days – 5 hours per day. (Times can be modified to fit the needs of the class)
